24/7 Support

Fbjili Help Center – Your go-to resource for account, payment, bonus, and gaming support

We're always ready to help with any question you have. Select the category that best matches your issue below.

What Do You Need Help With?

We have a detailed guide covering all fbjili services

Account opening

A complete guide to registration, identity verification, and profile setup.

Deposits & Payments

A guide to depositing funds via bKash, Nagad, Rocket, and bank transfer.

Withdrawal

How to withdraw your winnings, processing times, and minimum/maximum limits.

Bonuses & Offers

How to use the Welcome Bonus, cashback, free spins, and loyalty points.

Security & Privacy

Password changes, two-factor authentication, and tips to keep your account secure.

Game-Related

Solutions for games not loading, cancelled bets, Live Casino issues, and connection errors.

Mobile App

Downloading and installing the Android and iOS apps, plus troubleshooting common issues.

Sports Betting

Betting rules, understanding odds, bet cancellation scenarios, and cashout options.

fbjili

Opening and managing your fbjili account

Opening a new account at fbjili is straightforward and takes just a few minutes. Follow the step-by-step process outlined below.

1
Go to the Registration Page

Go to the fbjili homepage and click the "Register" button. Fill in the form with your mobile number or email address. Choose a strong password that includes letters, numbers, and special characters.

2
Verify OTP

After registration, you will receive an OTP (One-Time Password) via mobile or email. Use that code to verify your identity. OTPs generally expire within 5 minutes.

3
Complete your profile

Enter your full name, date of birth, and address. Users under 18 are not eligible to open an account on fbjili. Accurate information is essential, as your identity will be verified at the time of withdrawal.

4
Submit KYC Documents

Before your first withdrawal, you will need to upload a scanned copy of your National ID (NID) or passport. The verification process is typically completed within 24 hours.

5
Make your first deposit and claim your bonus

Once your account is verified, make your first deposit using your preferred payment method. fbjili offers attractive welcome bonuses for new members.

If you run into any issues opening an account, reach out to fbjili's 24/7 live chat support. Our team is fully equipped to assist you in Bengali.

Password & Security

Keep the following in mind to keep your fbjili account secure.

  • Your password should be at least 8 characters long and include uppercase letters, numbers, and special characters.
  • Keep Two-Factor Authentication (2FA) enabled — it significantly strengthens your account security.
  • If you log in to fbjili on a public or shared device, always log out when you're done.
  • Never share your password or OTP with anyone — fbjili staff will never ask for your password.
  • If you notice any suspicious login activity, change your password immediately and notify support.
  • Use a unique email address that you don't use anywhere else.
Forgot your password?

Click the "Forgot Password" link on the login page. Enter your registered mobile number or email. You'll receive an OTP — use it to set a new password. The whole process takes under 2 minutes.

fbjili

Deposit & Withdrawal Guide

All deposit and withdrawal methods on fbjili, in one place

Deposit Methods

Payment Methods Minimum Processing Time
bKash ৳500 Instant
Nagad ৳500 Instant
Rocket ৳500 Instant
Bank Transfer ৳1,000 1–3 hours
Crypto $10 10–30 minutes

Withdrawal Methods

Payment Methods Minimum Processing Time
bKash ৳1,000 1–24 hours
Nagad ৳1,000 1–24 hours
Rocket ৳1,000 1–24 hours
Bank Transfer ৳2,000 1–3 business days
Crypto $20 30 minutes–2 hours

KYC verification must be completed before making a withdrawal. Pending verification may result in your withdrawal request being rejected. Withdrawing via the same payment method used for your deposit is the fastest option.

Deposit Not Received?

Deposits sometimes stay pending due to network issues. Wait 15–30 minutes first. If your balance still hasn't updated, contact fbjili support with a screenshot of the payment and your transaction ID. Most cases are resolved within 2–4 hours.

Withdrawal taking too long?

Withdrawal requests are processed promptly during business hours. However, requests made at night or over the weekend may take a little longer due to security checks that every withdrawal goes through. If your withdrawal takes more than 48 hours, please contact support with your reference number.

fbjili

Everything You Need to Know About Bonuses & Promotions

Understanding fbjili's bonus terms helps you get the most out of every offer

Fbjili offers an attractive welcome bonus package for new members. Before claiming any bonus, make sure you understand the wagering requirements — the amount you need to bet before you can withdraw your bonus funds.

For example, if a BDT 1,000 bonus has a 10x wagering requirement, you'll need to place a total of BDT 10,000 in bets before withdrawing. fbjili's wagering requirements are generally quite reasonable compared to the industry average.

Cashback bonuses are typically issued on a weekly or monthly basis and come with lower wagering requirements. Free spin bonuses are valid on specific slots games, and any winnings are credited to your account as bonus credit.

Welcome Bonus
  • Applies to first deposit
  • Maximum Limit Applies
  • Must be wagered within 30 days
  • Not Applicable for Multiple Accounts
Cashback Offers
  • Weekly / Monthly Basis
  • Calculated on net loss
  • Low wagering requirement
  • Credited automatically
Reasons for bonus cancellation
  • Multiple Account Usage
  • Registering with false information
  • Using Bonus on Restricted Games
  • Promo Code Terms Violation
  • Wagering time limit exceeded

Read fbjili's full terms and conditions before activating any bonus. If anything is unclear, ask support.

fbjili

Technical Troubleshooting

Quick fixes for common game and app issues

Game not loading
  • Clear Browser Cache & Cookies
  • Try using a different browser
  • Check Your Internet Connection
  • Try disabling your ad blocker
  • Refresh the page (Ctrl+F5)
App keeps crashing
  • Force close the app and reopen it
  • Update to the Latest Version
  • Restart your phone
  • Free Up Storage & RAM
  • Reinstall
Account locked
  • Account locks after repeated incorrect password attempts
  • Unlocks automatically after 30 minutes
  • Reset your password using the "Forgot Password" option
  • Contact support if you're experiencing any issues

General Inquiries

Most Frequently Asked Questions About the Help Center

fbjili's support team is available 24 hours a day, 7 days a week. Live chat is the fastest option — you'll typically get a response within 2–5 minutes. Email responses may take 12–24 hours.

fbjili does not charge any fees on deposits. However, your payment provider (such as bKash or your bank) may apply their own transaction charges, subject to their individual policies.

You can submit up to 3 withdrawal requests per day on fbjili. The daily withdrawal limit depends on your account's verification level — the higher your verification, the higher your limit.

Wagering requirements are calculated by multiplying the bonus amount by the specified multiplier. For example, a BDT 500 bonus with a 20x requirement means BDT 10,000 in total bets. You can track your current wagering progress on the fbjili account dashboard.

The Android APK can be downloaded directly from fbjili's official website. iOS users can visit the website via Safari and add a shortcut to their home screen. Always download the app from official sources only.

To temporarily or permanently close your account, contact fbjili support via email or live chat. As part of our responsible gaming commitment, we also offer a self-exclusion option. Please withdraw any remaining balance before closing your account.

Contact Us Directly

Fbjili's support team is always here for you

Live Chat

Use live chat for the fastest support.

Available 24/7
Email Support

Support@fbjili.ws – Email us for detailed issues.

12–24 Hours
Telegram

Join our Telegram channel for quick updates and support.

Active
Submit Ticket

Open and track a support ticket for complex issues.

48 hours

Still have questions? We're here to help.

Join fbjili and enjoy a safe, fun gaming experience backed by our expert support team.

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